SerpWorx Support Portal

How to Change Your Payment Details

You can easily update your credit card details from within your account dashboard page here: https://www.serpworx.com/dashboard/ – Just click on the ‘Update payment details’ button as per this screenshot

If you need to change your payment type – then you simply need to go through the checkout process to reset it if you wish to do the following:

• Change from Credit Card subscription to PayPal
• Change from a PayPal subscription to a Credit Card
• Change from one PayPal account to another

Simply make sure you are logged into your account first ( https://www.serpworx.com/login/ ), then choose your plan on the pricing page here: https://www.serpworx.com/pricing/

You will then be taken to the checkout page with a pro rata discount already applied to your purchase. You will not lose any search credits or pay any extra to swap your subscription from Credit Card to PayPal or vice versa. (unless you choose an upgraded plan)

Having Trouble Logging In

All of the following use the same username and password:

• The SerpWorx Chrome extension
• This SerpWorx website
• The SerpWorx support portal

If you can’t login or have forgotten your password, the easiest way to reset it is via the password reset link in the footer: https://www.serpworx.com/forgot-password/

If you can’t reset your password because you get an error message – it means your account has been locked from non-payment. When your account has been locked from non-payment then you can either:

• Start another subscription via the pricing page using the same email address
• Or you can just create a new account using a different email

If you would like further help, firstly check our live chat window on the bottom right-hand corner – if that is not open then just open a support ticket here: https://www.serpworx.com/suopport-portal/

When Your SerpWorx Account Has Expired

If your account has expired from non-payment then you have two choices:

• Create a new subscription with the same email address
• Or create a new account with a different email address

Simply navigate to the pricing page, choose your preferred account type, and go through the checkout process to reactivate your account or create a new one: https://www.serpworx.com/pricing/

How the Credits & Simultaneous Usage Works

All plans operate off daily credits. 1 credit = the SEO metrics for 1 site

Single User Plans

You can install the SerpWorx Chrome extension on as many computers as you like. That way you can use it on any computer you have access to. Multi user plans allow simultaneous usage and single user account types don’t.

Single User Plans

How to Use the SerpWorx Settings Correctly

There are only a couple of critical settings in SerpWorx to ensure you enjoy the best user experience possible. These options are all best explained in this short video

How to Stop SerpWorx Showing on Certain URLs

We stop SerpWorx from showing on a massive range of URLs like /wp-admin/ etc. However, it’s impossible for us to know all the URLs you don’t want the SerpWorx toolbar to show on.

You can manually exclude any domain name, exact page address or URL string you want from within the SerpWorx settings. Here’s a screenshot explaining what each setting does

If you’re on a webpage and the SerpWorx toolbar doesn’t show – it means you have added it to your exclusion list. You can easily check this. Here’s how to remove it from your exclusion list

How to Check Your Remaining Credits

You can easily check your remaining credits from within the SerpWorx Extension settings as per this screenshot

All daily credits will reset in exactly:

You can also use your SerpWorx dashboard to check your remaining credits as per this screenshot

How to Reset Your SerpWorx Password

You can use the following link to reset your password: https://www.serpworx.com/forgot-password/

You can also reset your password from within the SerpWorx Chrome extension itself as per this screenshot

SerpWorx uses the same username & password for the Chrome extension – the website – and the support portal. You can login to any of these places with the same username and password.

If you still can’t login after resetting your password – it means your account has been suspended from non-payment. To reactivate your account you need to choose a plan from the pricing page – then go through the checkout process (using the same email address) to reactivate your account.

Alternatively, use the instant live chat support window in the bottom right-hand corner of this page (if it’s active), or open a support ticket here for fast help.

How is the Word Count Calculated

SerpWorx counts all of the words between the opening <body> tag and closing </body> tag on the front facing webpage. The main purpose of the ‘word count’ feature is to show you how many words the front facing webpage has. It gives you an accurate ‘word count’ for each site in the  SERPs’ when searching for any keyword.

If your comparing ‘word count’ metrics from other providers, be aware there are many possible ‘word count’ variables and how different scrapers may count the words. We Don’t count the following words:

• Words inside of image tags (alt=”Not Counted” title=”Not Counted”)
• Words inside of ‘Meta title’, ‘Meta description’ or ‘Meta keyword’ tags
• Words inside of <a> tags:  <a href=”#” title=”We don’t count these”>But we do count these</a>

How is the Keyword Density Calculated

The best way to explain how the keyword density calculation works is by this screenshot here SerpWorx counts keyword instances between the body tags. Keywords inside of meta title & description tags don’t count towards the keyword density calculation.

As an example, if we counted keywords inside of meta tags & alt tags etc, then you may see a keyword density of 2% for a webpage – but you wouldn’t even be able to see that keyword on the webpage anywhere. This would confuse everyone which is why we don’t count keywords inside of meta title and description tags, image alt tags & image title tags.

We based our calculation method strictly from the most widely recognised keyword density formula which can be found here: https://en.wikipedia.org/wiki/Keyword_density

Most SEO’s want to know how many times a particular keyword is actually visible on the front facing page. It’s like going on the page and using CTRL+F to see how many times you can find the keyword on that webpage. That’s the keyword density result SerpWorx returns.

If you’re comparing results between different keyword density tools there will always be conflicting results depending on what those services are counting before they make the final calculation. That’s why you’ll never get the same keyword density result from two different services.

For SerpWorx we kept it simple by only counting the visible words you see on a webpage. We did this because we felt most users wanted to know what the keyword density was on the front facing webpage, and not Count keywords hidden inside of image alt tags & image title tags etc.

Are ‘Alt & Title’ Tags Included in the Word Count

When it comes to word count and keyword density, most SEO’s want to know how many times a particular keyword is actually visible on the front facing page, and how many words are on the front facing page.

It’s for this very reason that words inside of meta title & description tags, image alt & title tags don’t count.

If we counted keywords inside of these tags then you may see a keyword density of 2% for a webpage – but you wouldn’t be able to see that keyword anywhere on the front facing webpage. This would confuse everyone which is why we don’t count keywords inside of meta tags, alt tags & title tags.

I Don’t See That Many Words on the Page

Sometimes there appears to be an error in the word count – but there is not!

It says there’s 2000 words but clearly there’s not? – SerpWorx sees all of the text, even when it’s hidden with CSS. Be sure to look for text inside of ‘testimonial sliders’ that may cycle through 20 different testimonials of 100 words each. Also be aware of hidden elements that only open upon clicking or hovering like FAQ’s often do.

Our ‘word count’ technology is very powerful and accurate! It’s capable of finding and counting all of the words contained in these hidden elements like ‘testimonial sliders’ etc. Often people miss these elements on a page and assume the word count data is incorrect – but it is not!

Here is a typical example. This site here is showing as 2,500+ ‘word count’, but clearly there’s only about 1000 words on the front facing page. But if you copy 4 words of text and search for it in the source code (CTRL+U), you will see virtually every paragraph has been duplicated and put into different sections for the mobile version of the site.

Sites like the above example have just duplicated the page sections and set different CSS rules, rather than make the original sections correctly responsive… but effectively they have doubled the word count as well (with duplicate content).

When content is in a page’s source code, Google counts it, and that’s why we show it as contributing towards the word count as well. It doesn’t matter if you can’t see it on the front-end because it’s hidden with CSS, Google still counts it and so does SerpWorx. (We cache ‘word count’ results for 24hrs)

Where Is My Affiliate Data

Your personal affiliate link can be found and copied from within the SerpWorx Extension settings as per this screenshot

You can also see all of your affiliate data from inside your dashboard here

From within your dashboard we show you the following affiliate stats:

• Total traffic generated over the last 30 days
• Total commissions generated over the last 30 days
• Total lifetime traffic
• Total lifetime commissions

From within your affiliate dashboard you can also change where your payments go and view your payout history.

Do I Get Re-Occurring Affiliate Commissions

Yes – we offer 3 months worth of re-occurring commissions at 20% of the initial sale price. Here is a breakdown of the way the affiliate payments work:

• 30% commission on initial sale – all payments are honoured within 48hrs.
• Month 2 = 20% re-occurring commission on initial sale price.
• Month 3 = 20% re-occurring commission on initial sale price.
• Month 4 = 20% re-occurring commission on initial sale price.

A full comprehensive list of our affiliate rules can be found here – Here are the main rules governing the affiliate program:

• You must be a paid member of SerpWorx to claim affiliate commissions.
• We monitor every single affiliate link – there is absolutely no spamming allowed.
• You cannot copy or imitate the SerpWorx website in any way.
• Cancelling your SerpWorx account automatically forfeits any future commissions.

How Do I Change My Affiliate Payout Account

Changing where your affiliate payments are made is easy. You can easily do this via your affiliate dashboard as per the example in this screenshot

Your affiliate payments are automatically credited to the same account you created your SerpWorx account with. whether that be via credit card or via PayPal, your payments will automatically be credited to your existing account.

You can change your affiliate payout account details as many times as you like. You simply need to follow the instructions in the screenshot instructions to change where your SerpWorx affiliate commissions are sent

What Are the Affiliate Rules

A full comprehensive list of our affiliate rules can be found here – Here are the main rules governing the affiliate program:

• You must be a paid member of SerpWorx to claim affiliate commissions.
• We monitor every single affiliate link – there is absolutely no spamming allowed.
• You cannot copy or imitate the SerpWorx website in any way.
• Cancelling your SerpWorx account automatically forfeits any future commissions.

All SerpWorx affiliate accounts are automatically created and approved when you purchase SerpWorx. All you need to do to get started is to start sharing your link! – screenshot of where to get your link

• 30% commission on initial sale – all payments are instant.
• Month 2 = 20% re-occurring commission on initial sale price.
• Month 3 = 20% re-occurring commission on initial sale price.
• Month 4 = 20% re-occurring commission on initial sale price.

Which URL Version is used for the Calculation

There are logic based rules that SerpWorx uses to show you the most accurate Majestic metrics. Whenever SerpWorx checks a domain it always shows you the metrics according to the domain type:

• http://example.com/ = fetches the “root” domain results
• http://www.example.com/ = fetches the “sub” domain results
• http://example.com/inner-page/ = fetches the “Url” results

Here’s a visual representation of which Majestic metrics are shown SerpWorx always ensures that you’re seeing the Majestic metrics according to the actual domain that is ranking in the search results.

What is the Majestic Trust Ratio (TR)

The best possible Trust Ratio is 1. Trust Flow divided by Citation Flow = Trust Ratio (TF/CF = Trust Ratio).

The best possible score in Majestic is a Trust Flow 100 & Citation Flow 100. Therefore, the best possible score for Trust Ratio is 1. TF100/CF100 = Trust Ratio 1 = the perfect score.

The closer the Trust Ratio to 1, the better. If your domain had a Trust Flow ratio of 1.3 (TF20 / CF15 = TR 1.3), it would mean that your domain has trustworthy links, but those links aren’t bringing in much juice. That’s because the sites your links are on don’t have many inbound links either.

If your domain had a Trust Ratio of 0.7 (TF20 / CF28 = TR 0.7), it would mean that your domain has good link juice, but the sources of your inbound links may be questionable. It shows that the sites your links come from also have lots of inbound links, but it also show that their inbound links aren’t that trustworthy either.

The Trust Ratio (TR) metric serves as another way to quantify the quality of your inbound links based solely on the Majestic Trust Flow and Citation Flow metrics. There’s also a nice in-depth article about it on Majestic’s blog here

What Are the Majestic Coloured Numbers

The coloured squares in the Majestic part of the SerpWorx toolbar represent Majestic’s Topical Trust Flow categories. A great article explaining how to understand Topical Trust Flow can be found on Majestic’s blog here

The basic premise is that Majestic topically categorises all of the inbound links going to a target website. It helps SEO practitioners to quickly gauge if a site’s inbound links are coming from domains that are topically related to the target website.

Do I Need a Majestic Account to to use SerpWorx

No – you do not need a Majestic SEO account to use SerpWorx.

All Majestic SEO data is included with your SerpWorx subscription. All of the data is shown within your SerpWorx toolbar without the need for any other subscriptions.

If you would like learn more about Majestic or purchase a subscription then you can visit their pricing page here

Why is Spam Score Not Shown as a Percentage %

Currently the official Moz API does not provide Spam Score metrics as a percentage based calculation. The API only currently supports the previous Spam Score formatting which is a fractional based format score:

• Spam Score is measured from 0 to 18 like so: 0/18
• 0/18 = the best possible Spam Score = the cleanest inbound links
• 18/18 = the worst possible Spam Score = very spammy inbound links

The current fractional based API formatting is still fetching results from the most up-to-date index. It’s just that the format is represented as a fraction rather than a percentage. The Spam Score information is still current, live and accurate.

With the recent Moz link index upgrade, Spam Score has become more accurate than ever! It serves as an invaluable topline overview of how clean or dirty a given site’s inbound links are.

Moz have done a phenomenal job with their most recent link index upgrade and their crawlers are finding more links than ever now! This in turn makes the Domain & Page Authority metrics even more reliable an accurate. There is a great video within this post explaining all the upgrades to the Moz link data – you can see the video here

Moz No Longer Provides Free Domain Authority (DA) Checks

Recently Moz have tightened up the restrictions on their free Link Explorer DA checks. Currently Moz only supports 10 Free queries per month with a free Moz account. And you cannot do any checks whatsoever unless you are logged into Moz.

You will notice that if you click on the Moz logo within SerpWorx, it no longer automatically shows you the Link Explorer data when you are redirected to the Moz page. This is because Moz have changed their account guidelines.

• You must now be logged in to see Moz’s free Link Explorer data
• Every free Moz account is now limited to only 10 free DA checks per month

If you’re logged into Moz, then you will automatically be correctly redirected to the Moz Link Explorer dashboard with the domain already loaded in for you when you click on the Moz logo within SerpWorx. However, if you’re not logged into Moz, then clicking on the Moz logo would just redirect you to Link Explorer without showing you any results – because you’re not logged in or you don’t have a paid Moz account.

Moz Trust & Moz Rank Have Now Been Discontinued by Moz

MozTrust & MozRank have been officially discontinued. The new Moz Link Explorer data has now completely replaced the old ‘Open Site Explorer’ link data.

The new Moz ‘Link Explorer’ has undergone a massive upgrade and the old SEO metrics MozTrust & MozRank have now been morphed into a much more accurate and powerful ‘Page Authority’ (PA) metric as per this screenshot which is a snippet from the official Moz blog post here

You Don’t Need a Moz Account to Use SerpWorx

No – you do not need a Moz account to use SerpWorx or see the Moz metrics or links.

All Moz data is included with your SerpWorx subscription. All of the data is shown within your SerpWorx toolbar without the need for any other subscriptions.

If you would like learn more about Moz or purchase a subscription then you can visit their pricing page here

The SEMrush Country Shown in Search Results

The SEMrush data you see in the search results depends on which version of Google you’re searching from. For example:

• When using Google.com – you’ll see US SEMrush data
• When using Google.co.uk – you’ll see UK SEMrush data
• When using Google.com.au – you’ll see AUS SEMrush data
• The data you see depends on which version of Google you’re using

When you click on a site from the Google search results, SerpWorx shows you the SEMrush data according to which country version Google you just came from. So if you’re using Google.com and you click on a site that is a .co.uk domain – it will still show you the US traffic for that site because you came from Google.com

However, if you visit that same .co.uk site directly via a link or a bookmark etc, then SerpWorx will show you the UK data for that site because it’s a .co.uk domain and you visited it directly.

SerpWorx adjusts the SEMrush country logic automatically for you and follows these basic logic rules:

• When visiting sites from the Google results: the country of the search engine will be shown
• When visiting a site directly: the country of the domain extension will be shown

How to See Other SEMrush Countries

SerpWorx provides the SEMrush data for 30 of the most popular countries. you can access more countries via the drop-down arrow,as per the below screenshot:

You can drag your favourite countries into the top section of the lightbox and they will stay there. SerpWorx will also automatically show you the data for the correct country should you visit a foreign website.

For example, if you visited a Spanish domain like http://www.archiexpo.es/ you will see that SerpWorx automatically shows you the Spanish traffic without you having to change any of the flags.

SEMrush showing Different Traffic Results

All SEMrush data that you see is 100% live and accurate all the time. You just need to remember that SerpWorx adjusts the country logic for you automatically for you and follows these basic rules:

• When visiting sites from the Google results: the country of the search engine will be shown
• When visiting a site directly: the country of the domain extension will be shown
• When looking at sites in the Google search results – the country of the search engine will be shown.

If you’re searching in google.com and you can see .co.uk sites in the results – you’ll still see the US SEMrush data for those .co.uk sites because you are searching in Google.com and not in Google.co.uk

The logic is – why would you want to see the UK traffic that a site is getting if you’re searching from a US search engine (google.com). Obviously you are doing research on the US results using google.com so SerpWorx shows you the US traffic stats.

If you click through to a .co.uk site from the google.com search results, it will still show you the US traffic data because you just came from google.com. But when you open the SerpWorx lightbox on that site – you will then be able to also see the UK traffic data because it’s a .co.uk site.

Do I Need a SEMrush Account to See the Data

No – you do not need a SEMrush account to use SerpWorx or see the SEMrush data.

All SEMrush data is included with a SerpWorx subscription. All of the data in SerpWorx is shown without the need for any other subscriptions (*except ahrefs data).

If you would like learn more about SEMrush or purchase a subscription then you can visit their pricing page here

Connect Your ahrefs Account to SerpWorx

A quick video guide on how to easily connect SerpWorx to your ahrefs account in 1 click:
Connect ahrefs to SerpWorx

You can connect your SerpWorx Chrome browser extension to ahrefs in a couple of simple clicks – here’s exactly how to do it. (The above video also explains how SerpWorx interacts with your ahrefs ‘integrations, rows’ credits)

You can also easily disconnect your ahrefs account from SerpWorx using the simple disconnect buttons from within the SerpWorx Extension settings or from within your account dashboard.

How to check Your Ahrefs’ Open App Credits

In this image here you can see the “Open App Rows” highlighted in the red box. These are the ahrefs ‘Open App Rows’ you are using when you connect your ahrefs account to SerpWorx.

When you connect SerpWorx to your ahrefs account, no other ahrefs data is used except for your ‘Open App Rows’ (also known as – ‘Integrations rows’). We do not collect any data, nor can we see any details associated with your ahrefs account.

You can easily check your remaining ahrefs ‘Integration Rows’ as per these quick video instructions

What is the Anchor Text Percentage Showing

The keyword anchor cloud percentage is a percentage measurement of the keyword that you have just searched for – as per this screenshot

Exact match anchor text backlinks are very powerful in SEO and this is the reason that the toolbar displays the percentage results for the exact keyword that you’ve searched for.

Although a website may have 1000’s of different anchor text backlinks, you may still see 0% within the toolbar. Like this example here This is because the exact keyword you searched for doesn’t match any of the anchor text backlinks pointing to the site.

You Must Use Your Own Ahrefs Account

You don’t have to have the ahrefs module enabled to use SerpWorx – but – if you want to display the ahrefs’ information in the SerpWorx toolbar, then you’ll need your own ahrefs account.

If you choose to sign up for an ahrefs account, or you already have one, then you can easily connect your ahrefs’ account to SerpWorx in a couple of clicks as per the instructions in this short video